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In this era of digitalization we help companies to grow.
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Cloud Contact Center Solutions
For your Delight we bring Cloud and VoIP based Unified Communications Solutions to fulfill all of your requirements.
Stop thinking now as We will take care of everything. Just Register with us and Start Communicating.
All of Our Customers who have taken services from us have been fully satisfied due to our commitment.
We have implemented international Standards of Quality and Services adhere to the best norms in the Telecom Industry.
Our Sign Up process is very simple and quick and can complete in just 3 easy steps in 3 minutes.
We provide 24*7 Technical Support to all of our clients for free and we ensure that their query is resolved in the first call itself.
- All in one contact center solution.
- Professional technical support.
- Committed to being the best Contact center solution.
- We believe in excellence and customer satisfaction.
- You will get quality service at reasonable cost with client support 24*7.
- We are adequately trained and equipped with the most recent technology solutions.
- We pride ourselves at providing best solutions, methodologies, and tactics.
- We are a team of full-stack developers, which work for great and innovative solutions to take your business to the next level.
Mission, Vision & Values
Mission: To provide cutting edge solution for your business communications.
Vision: To be the best Contact Center solution provider.
Values: To focus on customer satisfaction, now & always.
- Automated outbound
- Call handline Mode with Auto / Predictive /Manual / Preview Dialing
- Live “Real-time”
- Agent statistics and performance metrics for Quality Analysis.
- Scheduled Callbacks for Agent-Only and Anyone
- IVR (Interactive Voice Response) & Automatic Call Distribution –
- Automate interaction with client and distribution of calls
- Time Zone Dialing as per each country criteria
- Multi-purpose Report Scalable
- CTI (Computer Telephony Integration)
- Ability to use Telco PSTN / PRI lines, GSM Gateway and VOIP trunks
- Scribing Management
- Robust Digital Recording & Logging
- SMS Management for sending SMS to customer once call is completed
- EMAIL Management
- CRM Integration
- Capable to integrate with 3rd Party CRM.
- Answering Machine Detection(AMD)
We offer advanced technology-based call center solutions that seamlessly integrate with your processes and boost your business.
Dedicated direct calling user extensions.
Personal voicemails & Team voicemails.
Outbound calls – Manual, preview and predictive.
Blended calls (inbound and outbound).
Scheduled callbacks (manual & auto).
3-way conference and call transfers.
Interactive voice response (IVR) with campaign/queue.
Broadcast and survey dialing.
US, UK and Australia telemarketing compliance.
Drop timer with safe-harbor message forFTC compliance.
Call Recording & Voice Log Storage
Full call recordings or on-demand.
Option to store call recordings on your own NAS/FTP.
Admin can manage all skill set like (Add,Delete,Update).
Multi-lead list per campaign.
Campaign defined scripts.
Custom caller ID – campaign specific.
Custom call statuses and call dispositions.
Hotkeys for quick hangup and call dispositions.
Filter leads (dynamically exclude numbers from lists).
Pay as you need support.
Packaged support plans – to suit all user types.
Customizable support & Managed services solutions.
Reports and analytics.
Only admin can create break system for agent.
Upload and download of customer lists.
Internal DNC and blacklist.
Leads timezone restrictions.
Protection against SIP brute force attacks.
Call encryption support via TLS.
Protection against HTTP DOS or bruteorce attacks.
Web application firewall.
WebRTC for voice calling right inside your web browser.
Database backup and redundancy.
High-availability (HA) configuration.
Support multi-offices and BPO working.
API and web services based integrations (into CRM).