Contact Centre is an integral a part of customer relationship management and drives customer experience. While large enterprises use contact center solution for his or her support, service, feedback and marketing functions, smaller companies use them majorly for his or her marketing campaigns.

A solution that’s easy to integrate with third party databases, CRMs and connectors provide a simple thanks to capture, analyze and leverage customer data which will be wont to improve the customer relationship and therefore the business’s productivity.

Call4Web Contact Centre is out there both on premise and on cloud. it’s highly scalable and customizable to suit all of your business needs. We understand that your business is often a fledgling start-ups or a small and medium size business. It is often an outsized enterprise also. We provide different product suites supported your business needs.

Call4Web is meant specifically with the aim of providing highly scalable, cluster-based customer engagement solution with High Availability (HA) and cargo balancing because the key functionalities. the answer is scalable and may scale easily over 1000+ concurrent agents with multi-channel facility of voice, chat, email, SMS and social media interface for an entire customer engagement experience. The high availability of the answer makes it an ideal fit critical call center operations like Banking, Emergency Services, Telecom, etc. where up-time of 99.999% is required. the answer is supposed for giant enterprises and BPO`s.