Contact Center Solution
The features of a call center solution are
Interactive Voice Response (IVR)
A call centre solution features a feature of Interactive voice response which helps the decision er to navigate to the agent on the call and find answers for his or her problem.
The call center solution features a feature of transferring the call to the agent who is free at that time in time to answer the decision.
The call center solution helps in recording the call for future service quality checks.
The call center solution features a feature of forwarding the call to the agent of another department.
The call center solution features a feature of taking the agent in conference who is free at that time in time.
The call center solution helps to transfer the clients call consistent with the talents of the cloud agent to unravel the matter of the caller.