Contact Center Solution

Contact Centre is an integral a part of customer relationship management and drives customer experience. While large enterprises use contact center solution for his or her support, service, feedback and marketing functions, smaller companies use them majorly for his or her marketing campaigns.
A solution that’s easy to integrate with third party databases, CRMs and connectors provide a simple thanks to capture, analyze and leverage customer data which will be wont to improve the customer relationship and therefore the business’s productivity.
Call4Web Contact Centre is out there both on premise and on cloud. it’s highly scalable and customizable to suit all of your business needs. We understand that your business is often a fledgling start-ups or a small and medium size business. It is often an outsized enterprise also. We provide different product suites supported your business needs.
Call4Web is meant specifically with the aim of providing highly scalable, cluster-based customer engagement solution with High Availability (HA) and cargo balancing because the key functionalities. the answer is scalable and may scale easily over 1000+ concurrent agents with multi-channel facility of voice, chat, email, SMS and social media interface for an entire customer engagement experience. The high availability of the answer makes it an ideal fit critical call center operations like Banking, Emergency Services, Telecom, etc. where up-time of 99.999% is required. the answer is supposed for giant enterprises and BPO`s.

The features of a call center solution are

Interactive Voice Response (IVR)

A call centre solution features a feature of Interactive voice response which helps the decision er to navigate to the agent on the call and find answers for his or her problem.

Call Transferring

The call center solution features a feature of transferring the call to the agent who is free at that time in time to answer the decision.

Call Recording

The call center solution helps in recording the call for future service quality checks.

Call Forwarding

The call center solution features a feature of forwarding the call to the agent of another department.

Call Conferencing

The call center solution features a feature of taking the agent in conference who is free at that time in time.

Skill-based Routing

The call center solution helps to transfer the clients call consistent with the talents of the cloud agent to unravel the matter of the caller.