Toll Free & DID Number

Toll free numbers are there for a long time and have considerably changed the way businesses communicate with their customers. Toll free numbers are often defined as telephone numbers with distinct three-or-four digit codes, which will be dialled from landlines that incur no charge to the person placing the call.
On the other hand, DID numbers are a telecommunication service offered by telephone companies to subscribers who operate a personal branch exchange (PBX) system. That is, DID Numbers allow a telephone number to ring through on to a selected phone at business rather than getting to a menu or a queue and wanting to dial an extension.
Let’s take a glance at these two sorts of numbers, how they support a business with their unique propositions and the way they differ from one another.

Toll Free Numbers


Today, every business needs a telephone number on which the purchasers can contact them without paying any call charges. Toll free number is that the right business solution during this case. Moreover, these numbers are easily recognizable due to their distinct number code prefix. These dial codes are often of two, three, or four digits.
Toll-free numbers when integrated with an IVR, work as an efficient self-help tool. Additionally, toll free numbers help in sales-acceleration and provides brand recognition. If the toll-free number is chosen smartly, then the contact number of the business stays within the minds of consumers.

DID Numbers

DID (Direct Inward Dialing) initially came into existence within the U.S. by AT&T within the 1960s. The essential utility of DID numbers was equally unique, and it connected the PSTN line to the company’s PBX extensions to attach with the actual employees of a corporation.
DID numbers are local numbers that forward inbound calls to a line. and a number of other companies use DID numbers as their caller ID for outbound calls because potential customers are more likely to require calls from the local code. It directly connects to the PBX line of business. It means it’s a channel to speak with a selected person or reach a specific desk within the company. It is often said that DID numbers make the company’s PBX available to an outdoor person.
primarily, companies used to buy phone numbers to distribute it over their physical phone lines. for instance, 100 phone numbers purchased from a telecommunication company might be distributed over a specific number of PRI lines. Let’s assume there are eight physical lines. So, these 100 numbers are going to be distributed on eight phone lines, and there are often eight simultaneous calls at a time.
Here DID numbers stand ahead because the number of simultaneous calls is often increased by assigning another number of channels as per the need.
Companies use DID numbers to provide employees without assigning a person separate line. So, for Direct Inward Dialing has got to have a variety of phone numbers that become extensions of the in-house PBX.