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BPO

Reasons that justify your need for a call center for your BPO

 

1 All BPO Solutions below One Roof

Get the answer that most closely fits your business needs. With Call4Web’s versatile choices of on-cloud (private and public cloud) and on-premise solutions, you get the most effective of each worlds. contour your business work flow with a extremely sturdy, efficient, and efficient answer.

 

2 Enterprise-grade options

Supercharge your call centre for BPO with intensive arriving and outward-bound options like IVR system, intelligent routing formula, machine-controlled dialers, click-to-call, CRM integration, time period observance, intensive reports & dashboards to remain on prime of your contact center operations.

 

3 Go Omnichannel

Deliver totally integrated omnichannel client expertise across channels like Voice, Video Chat, Social Media, Email, and different electronic communication apps. Let your contact center agents be a lot of agile with omnichannel client engagement answer that helps measure them address client grievances abundant quicker.

 

4 Performance Management and optimization

Be on prime of your contact center operations with versatile agent management options sort of a queue to user mapping to make sure that the agents are productive the least bit times. Supervisors will now be able to keep track of the number of idle agents and shuffle them between queues in order measures to maximise their productivity.

 

5 Smooth Integration with CRM Applications

Drive discourse conversations with every caller. Let your agents preserve the context of every interaction across the client journey to deliver distinctive experiences. Seamlessly integrate together with your in-house or third-party customer relationship management applications like Zoho, Zendee, etc.

 

6 Security even in Work from home

Ensure enterprise-grade security for your contact center for BPO even whereas operating remotely. Call4Web’s BPO call center code is intended to forestall knowledge breaches, making certain complete knowledge security with options like IMEI Whitelisting, the power to dam decision recording, and screenshots with secure VPN support.

 

Here are some of the most powerful features of the BPO industry

 

  1. Automated routing
  2. Interactive voice response system
  3. Flexible customer relationship management integration
  4. Auto dialer
  5. System of ticketing
  6. Click to call facilities
  7. Omnichannel capabilities
  8. Unified desktops for each and every agent
  9. Features of inbound calling
  10. Features of outbound calling
  11. Self-service portal
  12. Reports accompanied with dashboards
  13. Enterprise-grade security
  14. Call quality monitoring
  15. Live monitoring features
  16. SLA management
  17. Number masking
  18. Seamless transfers to bots and agents
  19. Configuration of non office hours
  20. Queuer to user automatic mapping
  21. Bot integration programs

 

Why do you have to select Call4Web?

 

Mission-critical Support

Get up and running together with your contact center in but forty-eight hours! With our extremely customizable BPO contact center answer, you’ll place your agents heading in the right direction among days and see a measurable impact.

 

The flexibility of engaging from anyplace

Let your contact center agents work from the comfort of their home or workplace with no interruptions in their productivity. The supervisors will keep track of agents’ activities across totally different operating modes to induce time period insights into agents’ productivity.

 

Payment arrange That Won’t Bite

Call4Web offers a ‘pay as you go’ payment model to scale back the CAPEX prices and scale in an exceedingly efficient manner as per the business demand. This helps your business to rescale and down reckoning on the method needs.

 

Zero IT Infrastructure problems

Connect with your customers with minimum net information measure with no trouble. Do away with IT infrastructure issues and obtain your agents going with an intensive 15+ parameters in report that helps you determine the explanations for low productivity like poor net property, network failure, etc.

 

Trusted by Leaders

Call4Web has been sure by a pair of,000+ brands across twenty one verticals in 60+ countries together with marquee brands like iMarque Solutions, Globiva, Unitel, Conneqt Business Services Ltd, SG world Taiwan, Prutech Solutions Pvt Ltd, and Magna Outsourcing.

 

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