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Virtual call center

Improve customer engagement with a comprehensive and reliable virtual call center for your business

The virtual call center is a cost-effective solution that offers a remote working model to your call center agents as they are not confined to work after being connected to a specific device in a dedicated office space.it allows the agents to manage both inbound and outbound calls from anywhere, anytime. In contrast to the traditional call center setting, a virtual call center offers fewer barriers or limitations and more productivity to your business.

Why is a virtual call center a better option for your business?

No space barrier

Many businesses don’t require a concrete workspace to set up a permanent call center team, and thus call center gives an upper hand to these businesses. The agent and supervisor can log in from anywhere and from any device whenever the work demands it.

Quick response to customer’s query

With calll4web, the agents can easily respond to the customer’s query anytime from any location.virtual call center software offers your business the best and most reliable remote contact center solution.

Remote supervision

Improve the quality of the live calls with features like barge, whisper, snoop, and allow the team supervisor to keep the live agent interactions with the customers in check anytime, anywhere with virtual call center software.

Bring the work on a mobile screen.

Stay at the top of your game and offer your clients the best customer care support with virtual call center software. Manage all the inbound and outbound calls and get access to the complete dashboard view with virtual call center software solution.

Real-time live agent management

Monitor live dashboard and assign the active agents in real-time with different campaigns, priority clients queries handling experience, etc., based on their skills and performance. This will help manage the incoming calls more efficiently and lessen the waiting time for the dialers.

High call quality

call4web, offers WebRTC based calling, which ensures the quality of every outgoing call even when the internet bandwidth is low.

A step-by-step guide to setting up your virtual call center

Depending on the business requirements, a virtual call center platform can be hosted either on the cloud or business premises.

Step 1
Infrastructure readiness assessment

Evaluate the infrastructure media (SIP, PRO, gateway), other server specifications, and processor requirements.

Step 2
Choose deployment

Depending on your business need, choose deployment with PSTN or VPN-based remote solution on your preferred cloud partner.

Training and supervision

you can supervise the remote agents and train them with Call3web virtual call canter software to offer a seamless contact center solution to your customers.

Step 4
Ready to go live

You are ready to go live with your virtual call center set-up and offer an integrated contact center solution to your clients, connecting to a wider band of the target audience.

Why choose call4web for your business

Virtual call center not only helps in reducing the overhead cost of setting a central call center office but is also beneficial for businesses providing support to the companies in various time zones. As Call4web call center software offers a cloud-based solution for your business, your agents can connect to a single server from anywhere in the world- all they need is a good internet connection and headphones.

Get access to a 360-degree view of all remote system

Overcome almost every IT infrastructure challenge and get access to a 360-degree view of all the remote devices, systems, and agents with Call4web virtual call center software. Get qualitative and quantitative feedback from the team supervisor and manage the contact center team with the most advanced call center software for your business.

A step-by-step guide to setting up your virtual call center

Depending on the business requirements, a virtual call center platform can be hosted either on the cloud or business premises.

Offer flexible login to the live agents.

Don’t let a dispersed remote call center set-up hinder the productivity of your business; offer flexible login options to all your live agents from any device and any location on this globe. Call4web provides multiple device login and allows you to monitor all the virtual agents with a real-time dashboard.

Intelligent routing of the calls

Call4web contact center software let you bring in the use of best routing algorithms and automate call routing based on crucial factors such as agent availability, priority call, customer’s buying history, agent’ interaction skills, etc. eliminate the waiting time for the dialer by connecting them to a live agent quickly and ensure faster query resolve with intelligent call routing.

Unified information on a single screen

Monitor all call details, virtual agent performance, call distribution, buyer’s behavior, number of customers in the waiting queue, frequently asked queries, etc., all the customer relevant data on a single desktop to offer the best customer care experience to your clients with Call4web..

Make remote working more productive and fun with Call4web contact center software.

Not having a dedicated workspace for your call center set-up doesn’t mean that you have to compromise with the growth and productivity of your business. Call4web offers the best contact center software solution that makes the virtual cell center set-up even more effective than a physical call center.

  • IVR
  • Auto-dialer
  • ACD
  • Blended Campaign
  • Omnichannel support
  • CTI integration
  • Unified desktop
  • Call center integration
  • Flexible deployment
  • Real-time dashboard and monitoring
  • Click-to-call
  • Call center report
  • A single view of the customer
  • Voice blaster

Choose only the best for your business.

When it comes to offering a hassle-free and quality contact center solution for your customers, you need the best hands on the deck backed up with the premium quality contact center software to offer a comprehensive solution to your business.

PCI-DSS Compliant

Call4web PCI DSS compliant public cloud environments are available across India, Africa, APAC, and the middle east.

PCI-DSS Compliant

Call4web PCI DSS compliant public cloud environments are available across India, Africa, APAC, and the middle east.

ISO 27001 certified

Call4web is an ISO 27001 certified company offering standard information security to our clients.

ISO/IEC 27018 certified

Being an ISO/IEC 27018 certified company, Call4web abides by the code for the protection of personally identifiable information in the public cloud.

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