WEB-RTC
With software enable real-time voice, text, and video communications capabilities between agent browser and call server without worrying about compatibility and support for the call, video, or chat-based platforms. With Call4web's Web-RTC features, transfer data in real-time with the customer support team without the need of special software for browser integration.
AUTO DIALER
Get access to three types of dialer methods - Progressive Dialer, Preview Dialer, Predictive Dialer for improved and increased connect rates. Not only does it help the organization to preview the contacts, but it can improve the efficiency of the agents with the help of predictive dialling with cloud-based contact management.
CLICK-TO-CALL
Call4web software enables the agents to initiate the call instantly with a single click of a button or tap on the website or mobile app and eliminate the need for the manual dial. Nullify the chances of any error and save the live agent's time by preventing the re-dialing of a contact multiple times.
CALL DISPOSITION
Effortlessly cascade the information and details of every call to the entire team with cloud contact center configure call disposition options. Keep track of the call records of the important customers and easily understand the outcome of the calls in just a matter of a few seconds without digging through the customer’s contact history.
ON-CALL OPTIONS
Improve the efficiency of the live agents and offer a quality response to every customer on the call with features such as hold, mute, transfer, and conference calls. Give a simplified and seamless customer experience across various channels with cloud contact center software that empowers personalized customer experience.
CRM Integration with Connectors
Seamlessly integrate Call4web's cloud contact center software with your business tool to ensure that all customer data is available in one interface.
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Zoho
Integrate Call4web cloud contact center with Zoho to build a strong connection with the customers by allowing the agents to have access to all the relevant details.
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Zendesk
Equip the agents with updated information and allow them to quickly search for a customer service request by integrating with Zendesk.
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Sugar CRM
Get all the relevant information and details of the customers at a single interface with Sugar CRM to ensure a delightful customer experience.
Equip the agents with the right tools
Equip agents to handle all types of customer queries and calls with the best tools on a cloud-based contact center.
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Lead Prioritization
With cloud contact center software; based on various parameters, sort and filter the customer data to attend the urgent queries first.
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Knowledge base
Equip the agents with the bank of information that can be used to resolve the queries quickly and satisfactorily for improved customer satisfaction levels.
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Single View of Customer
Equip the agents with all the required information and customer interaction details at their fingertips to make a well-informed decision for handling the queries efficiently.
Report, Monitor, and Manage easily with cloud-based contact center solutions
Easily assess the relevant contact center metrics to optimize strategies and rules to make much more informed decisions with Call4web cloud-based contact center solutions.
Call To Action
Peak-hour Control
No matter what the time is, with the unique peak-hour control feature of the Call4web cloud contact center, ensure that agents are available and ready to take calls even during the rush hours.
Voice Logger
Record all conversations and keep a report of all the inbound and outbound interactions between agents and customers to use for compliance, training, and improvement with the cloud-based contact center.
Supervisor Dashboard
Monitor the performance of your team and agents using various metrics such as Schedule Adherence, Average Handle Time, First Call Resolution rate to work on any potholes.
Real-Time Monitoring
Make quicker and data-driven decisions by allowing managers and supervisors to monitor real-time conversations between customers and agents and provide a better customer experience.
The Call4Web Advantage
Highly Secure
ISO 9001:2015 certified information security management system
Superior Quality
Best success rates, voice quality and reduced latency
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24x7 customer support via phone, email and Skype