Cloud Contact Center

Take your business to new heights by gaining customer loyalty and improving customer experience with Call4web's world-class cloud solution for call center.

With Call4web cloud contact center's smart and effective call center, now transform calls into customer engagement opportunities and maximize customer reach with top-notch voice services.

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Improve the efficiency of the live agents and offer a quality response to every customer on the call with features such as hold, mute, transfer, and conference calls. Give a simplified and seamless customer experience across various channels with cloud contact center software that empowers personalized customer experience.

CRM Integration with Connectors

Seamlessly integrate Call4web's cloud contact center software with your business tool to ensure that all customer data is available in one interface.

  • Zoho

    Integrate Call4web cloud contact center with Zoho to build a strong connection with the customers by allowing the agents to have access to all the relevant details.

  • Zendesk

    Equip the agents with updated information and allow them to quickly search for a customer service request by integrating with Zendesk.

  • Sugar CRM

    Get all the relevant information and details of the customers at a single interface with Sugar CRM to ensure a delightful customer experience.

Equip the agents with the right tools

Equip agents to handle all types of customer queries and calls with the best tools on a cloud-based contact center.

  • Lead Prioritization

    With cloud contact center software; based on various parameters, sort and filter the customer data to attend the urgent queries first.

  • Knowledge base

    Equip the agents with the bank of information that can be used to resolve the queries quickly and satisfactorily for improved customer satisfaction levels.

  • Single View of Customer

    Equip the agents with all the required information and customer interaction details at their fingertips to make a well-informed decision for handling the queries efficiently.

Report, Monitor, and Manage easily with cloud-based contact center solutions

Easily assess the relevant contact center metrics to optimize strategies and rules to make much more informed decisions with Call4web cloud-based contact center solutions.

Call To Action

Peak-hour Control

No matter what the time is, with the unique peak-hour control feature of the Call4web cloud contact center, ensure that agents are available and ready to take calls even during the rush hours.

Voice Logger

Record all conversations and keep a report of all the inbound and outbound interactions between agents and customers to use for compliance, training, and improvement with the cloud-based contact center.

Supervisor Dashboard

Monitor the performance of your team and agents using various metrics such as Schedule Adherence, Average Handle Time, First Call Resolution rate to work on any potholes.

Real-Time Monitoring

Make quicker and data-driven decisions by allowing managers and supervisors to monitor real-time conversations between customers and agents and provide a better customer experience.


The Call4Web Advantage

Highly Secure

ISO 9001:2015 certified information security management system

Superior Quality

Best success rates, voice quality and reduced latency

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

24x7 customer support via phone, email and Skype