Enterprise
AI-ready Omni-channel Contact Center resolution for Enterprises
PCI DSS compliant resolution
Pre-built connectors with industry’s leading CRMs
Seamless cardinal across multiple digital touch-points
Flexible preparation choices
Enterprise-grade outgoing dialer
Why do Enterprises prefer to take associate Omnichannel Approach?
Optimize client Journey Across All Channels
Customers these days leverage new channels of communication and wish to act with the companies, the means they act in lifestyle.
As this happens, relationships with customers take a flip towards magnified complexness, with a desire to watch, track, and answer these interactions across multiple channels.
Gain bigger Operational potency
Contact center managers face robust challenges of maintaining high productivity and potency of contact center operations and at constant time delivering exceptional client service.
With a contact center resolution unified dashboard, you’ll be able to get period of time operational and business information as well as unjust insights therefore you’ll be able to implement the changes because it happens.
Contact Center Modernization
Breaking down the structure silos and removing the constraints of inheritance infrastructure could be a prime priority for organizations to remain competitive.
With the correct contact center infrastructure in situ, you’ll be able to gain an enduring foundation for achieving best client experiences and profit of improved business processes.
How will Call4Web’s Omnichannel Platform Enhance client Experience?
Unified client expertise
Power your arriving contact center solutions with ACD, IVR, and VQ Pass and scale back customer’s waiting time
Route the shoppers to the correct agent to confirm a better 1st decision resolution rate
Increase decision association rate victimisation outgoing dialer and save agents’ time with good operations
Make your sales proactive with numerous dialers and scale exponentially
Manage voice and every one digital channels in one system
Contact Center System Integrations
Integrate men management systems, CRM software system, and different inheritance systems. Call4Web call centre resolution integrates with widespread out-of-the-box business tools and has genus Apis for custom integrations
Manage omnichannel interactions and let your customers reach you on their most well-liked channel victimisation in depth integration capabilities
Get a simpler and economical decision routing method victimisation CTI. the phonephone, IVR, and ACD is seamlessly integrated with the business tools and information
Features like toolbar integration, screen pop, and two-way synchronization info|of data|of knowledge} alter agents to retrieve client information and answer the calls with a heat begin to boost the client expertise
Reporting and Analytics
Robust dashboards that show period of time information concerning agent-customer conversations through multiple channels
Real-time data concerning the interaction supply, the agent concerned within the interaction, and therefore the context of interaction
Get deeper insights into the operations and create knowledgeable selections
Remote Readiness
Call4Web’s Remote call centre software system lets enterprises overcome remote IT infrastructure challenges by obtaining a 360-degree read of all remote systems, devices, and environments
Provide your contact center agents the liberty to login from anyplace, anytime. The agents, similarly because the supervisors, will log in to the system from any device – laptops or mobile phones; any browser; and any atmosphere i.e. whether or not they square measure functioning from home or workplace
Secure & ascendible Omnichannel Contact Center resolution designed for the Enterprises
Enterprise-grade outgoing Dialer
Advanced algorithms to deliver high decision connects and improve conversion rate. automatize your outgoing call centre operations by adding associate motor vehicle dialer in your call centre software system. Call4Web offers prophetical Dialer, Preview Dialer, and Progressive Dialer that you simply will make a choice from, per your business needs.
Pre-built Connectors for Leading CRMs
Seamlessly integrate Call4Web’s contact center resolution with leading CRMs and help desk Applications. It integrates with widespread out-of-the-box business tools and has open genus Apis for custom integrations.
AI-ready
Call4Web’s AI-powered contact center solutions makes it simple to integrate chatbots, voice bots, and machine learning technology into your contact center. Add additional intelligence to every speech communication with 24/7 self-service and improve client satisfaction.
Wide Coverage of Channels
Seamlessly address digital and voice client interactions. Call4Web Omnichannel call centre resolution supports a large vary of channels like voice, e-mail, live agent, chat, SMS, video chat, and social channels.
Powerful options That Your Enterprise wants
ACD
Route calls to best-suited agents for quicker resolution with versatile and strong Call4Web’s ACD computer code
IVR
Identify associate degreed route each client decision to the best-suited agent supported the caller’s input with an intelligent IVR system
Omnichannel coverage
Leverage the facility of omnichannel report with elaborate reports and customised dashboards to live what matters the foremost
Integrations with CRM
Call4Web integrates with all leading trade CRMs like Microsoft Dynamics 365, Freshdesk Mint, Zendesk, Salesforce CRM, Leadsquared, and more.
Omni Routing
Direct incoming interactions via multiple channels to the correct contact center agent at the correct time victimization business rules to facilitate a quicker response
Automation Rules
Build a good contact center method by automating business actions supported event and time-based triggers. It enables you to save time and improve client engagement by automating future best action
Respond quicker to client emails victimization associate degree intrinsic email editor and templates. Delight your customers with a fast latent period.
Voice
Manage inward and outgoing contact center processes to create every interaction count. Get discourse knowledge of every speech with Voice recording
Chat
Use net Chat, In-App Chat, and Chat traveler to initiate and receive interactions from your customers
Social
Smart contact center solutions diversify your client interactions with social media platforms and assist you be alert to every interaction in person.
Video Chat
Video chat support to deliver differentiated and humanized client service with video decision conferencing, recording, co-browsing and live observance and far a lot of to spice up 1st decision resolution.
Single read of client
Give your Agents a cross-channel client read on one screen and facilitate them prepare {for each|for each} interaction on every channel while not losing any context.
Why Do Leading Enterprises opt for Call4Web?
Flexibility and management
Call4Web understands that your business is exclusive so will its needs. It enables you to outline your own business-specific configurations, produce your own rules, set up your dashboards and reports, manage your business prompts and heaps a lot of.
Reliable and Secure
Call4Web is PCI DSS compliant with certified public cloud environments across Asian nation, APAC, Africa, & ME. additionally to being PCI DSS compliant, Call4Web is additionally ISO 27001 & ISO 27018 certified.
We follow a close development, delivery, certification, and implementation method together with end-to-end internal testing, periodic VAPT certification with associate degree freelance IT Security Agency and adherence to CVSS.
Comprehensive coverage
Call4Web Fusion 110 is backed-up with AI-based sentiment analysis that permits your agents to deliver a personalised client expertise. It enables you to analyze your customers’ emotions and motor vehicle range the tickets to make sure faster resolution of a lot of vital and pressing tickets.
Seamless Integrations
Call4Web permits you to integrate your hands management system, lead management system, in-house CRM, or the other third-party system with its comprehensive omnichannel ticketing system.
Customer Engagement experience
Call4Web has been providing client engagement solutions for the last 17+ years to assist consumer-facing brands contour and improve their client engagement across varied channels – voice, email, chat, social media, video chat, and electronic communication.
Trusted by international Brands
Call4Web has been sure by two,000+ brands across 60+ countries. It includes brands across totally different verticals and industries – BFSI, Edutech, Travel and welcome, E-commerce, Healthcare, Aviation, and more. in addition, Call4Web provides 24/7 native support through its regional partners..
