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Enterprise

AI-ready Omni-channel Contact Center resolution for Enterprises

PCI DSS compliant resolution

Pre-built connectors with industry’s leading CRMs

Seamless cardinal across multiple digital touch-points

Flexible preparation choices

Enterprise-grade outgoing dialer

 

Why do Enterprises prefer to take associate Omnichannel Approach?

 

Optimize client Journey Across All Channels

Customers these days leverage new channels of communication and wish to act with the companies, the means they act in lifestyle.

 

As this happens, relationships with customers take a flip towards magnified complexness, with a desire to watch, track, and answer these interactions across multiple channels.

 

Gain bigger Operational potency

Contact center managers face robust challenges of maintaining high productivity and potency of contact center operations and at constant time delivering exceptional client service.

 

With a contact center resolution unified dashboard, you’ll be able to get period of time operational and business information as well as unjust insights therefore you’ll be able to implement the changes because it happens.

 

Contact Center Modernization

Breaking down the structure silos and removing the constraints of inheritance infrastructure could be a prime priority for organizations to remain competitive.

 

With the correct contact center infrastructure in situ, you’ll be able to gain an enduring foundation for achieving best client experiences and profit of improved business processes.

 

How will Call4Web’s Omnichannel Platform Enhance client Experience?

 

Unified client expertise

Power your arriving contact center solutions with ACD, IVR, and VQ Pass and scale back customer’s waiting time

Route the shoppers to the correct agent to confirm a better 1st decision resolution rate

Increase decision association rate victimisation outgoing dialer and save agents’ time with good operations

Make your sales proactive with numerous dialers and scale exponentially

Manage voice and every one digital channels in one system

 

Contact Center System Integrations

Integrate men management systems, CRM software system, and different inheritance systems. Call4Web call centre resolution integrates with widespread out-of-the-box business tools and has genus Apis for custom integrations

Manage omnichannel interactions and let your customers reach you on their most well-liked channel victimisation in depth integration capabilities

Get a simpler and economical decision routing method victimisation CTI. the phonephone, IVR, and ACD is seamlessly integrated with the business tools and information

Features like toolbar integration, screen pop, and two-way synchronization info|of data|of knowledge} alter agents to retrieve client information and answer the calls with a heat begin to boost the client expertise

 

Reporting and Analytics

Robust dashboards that show period of time information concerning agent-customer conversations through multiple channels

Real-time data concerning the interaction supply, the agent concerned within the interaction, and therefore the context of interaction

Get deeper insights into the operations and create knowledgeable selections

 

Remote Readiness

Call4Web’s Remote call centre software system lets enterprises overcome remote IT infrastructure challenges by obtaining a 360-degree read of all remote systems, devices, and environments

Provide your contact center agents the liberty to login from anyplace, anytime. The agents, similarly because the supervisors, will log in to the system from any device – laptops or mobile phones; any browser; and any atmosphere i.e. whether or not they square measure functioning from home or workplace

 

Secure & ascendible Omnichannel Contact Center resolution designed for the Enterprises

 

Enterprise-grade outgoing Dialer

Advanced algorithms to deliver high decision connects and improve conversion rate. automatize your outgoing call centre operations by adding associate motor vehicle dialer in your call centre software system. Call4Web offers prophetical Dialer, Preview Dialer, and Progressive Dialer that you simply will make a choice from, per your business needs.

 

Pre-built Connectors for Leading CRMs

Seamlessly integrate Call4Web’s contact center resolution with leading CRMs and help desk Applications. It integrates with widespread out-of-the-box business tools and has open genus Apis for custom integrations.

 

AI-ready

Call4Web’s AI-powered contact center solutions makes it simple to integrate chatbots, voice bots, and machine learning technology into your contact center. Add additional intelligence to every speech communication with 24/7 self-service and improve client satisfaction.

 

Wide Coverage of Channels

Seamlessly address digital and voice client interactions. Call4Web Omnichannel call centre resolution supports a large vary of channels like voice, e-mail, live agent, chat, SMS, video chat, and social channels.

 

Powerful options That Your Enterprise wants

 

ACD

Route calls to best-suited agents for quicker resolution with versatile and strong Call4Web’s ACD computer code

 

IVR

Identify associate degreed route each client decision to the best-suited agent supported the caller’s input with an intelligent IVR system

 

Omnichannel coverage

Leverage the facility of omnichannel report with elaborate reports and customised dashboards to live what matters the foremost

 

Integrations with CRM

Call4Web integrates with all leading trade CRMs like Microsoft Dynamics 365, Freshdesk Mint, Zendesk, Salesforce CRM, Leadsquared, and more.

 

Omni Routing

Direct incoming interactions via multiple channels to the correct contact center agent at the correct time victimization business rules to facilitate a quicker response

 

Automation Rules

Build a good contact center method by automating business actions supported event and time-based triggers. It enables you to save time and improve client engagement by automating future best action

 

Email

Respond quicker to client emails victimization associate degree intrinsic  email editor and templates. Delight your customers with a fast latent period.

 

Voice

Manage inward and outgoing contact center processes to create every interaction count. Get discourse knowledge of every speech with Voice recording

 

Chat

Use net Chat, In-App Chat, and Chat traveler to initiate and receive interactions from your customers

 

Social

Smart contact center solutions diversify your client interactions with social media platforms and assist you be alert to every interaction in person.

 

Video Chat

Video chat support to deliver differentiated and humanized client service with video decision conferencing, recording, co-browsing and live observance and far a lot of to spice up 1st decision resolution.

 

Single read of client

Give your Agents a cross-channel client read on one screen and facilitate them prepare {for each|for each} interaction on every channel while not losing any context.

 

Why Do Leading Enterprises opt for Call4Web?

 

Flexibility and management

Call4Web understands that your business is exclusive so will its needs. It enables you to outline your own business-specific configurations, produce your own rules, set up your dashboards and reports, manage your business prompts and heaps a lot of.

 

Reliable and Secure

Call4Web is PCI DSS compliant with certified public cloud environments across Asian nation, APAC, Africa, & ME. additionally to being PCI DSS compliant, Call4Web is additionally ISO 27001 & ISO 27018 certified.

 

We follow a close development, delivery, certification, and implementation method together with end-to-end internal testing, periodic VAPT certification with associate degree freelance IT Security Agency and adherence to CVSS.

 

Comprehensive coverage

Call4Web Fusion 110 is backed-up with AI-based sentiment analysis that permits your agents to deliver a personalised client expertise. It enables you to analyze your customers’ emotions and motor vehicle range the tickets to make sure faster resolution of a lot of vital and pressing tickets.

 

Seamless Integrations

Call4Web permits you to integrate your hands management system, lead management system, in-house CRM, or the other third-party system with its comprehensive omnichannel ticketing system.

 

Customer Engagement experience

Call4Web has been providing client engagement solutions for the last 17+ years to assist consumer-facing brands contour and improve their client engagement across varied channels – voice, email, chat, social media, video chat, and electronic communication.

 

Trusted by international Brands

Call4Web has been sure by two,000+ brands across 60+ countries. It includes brands across totally different verticals and industries – BFSI, Edutech, Travel and welcome, E-commerce, Healthcare, Aviation, and more. in addition, Call4Web provides 24/7 native support through its regional partners..

 

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